1. Supporting services

•      Products are guranteed without fee as stipulated time: Time of fee-free guarantee is based on the work contract and product quality which are corresponding to reserved time
•      Reserving product equipments: Setting a specialized warehouse, timely supplying urgent services of reparing to customers
•      Providing and training comprehensive techniques: supplying and training comprehensive techniques on equipment maintenance and maintaing the system without fee for technicians.
•      Supplying service of technical consultancy: probably throught in-site service or telephone to provide services of manipulation consultanc and device repairing.
•      Frequently providing and contacting though in-site service or the telephone to often contact customers, timely discover a problem and solve it

2. Hotline

Hotline: 08-37204691 supplying all consultancy services, opionion, complaints without fee 6*

24 for customers on products of Lam Cuong, we commit “responsibly receving and timely

solving”.

3. 8 polices of post-sale

•      Making specilzied files of products and customers.
•      Making a plan for periodic maintenance for users
•      warehouse, timely supplying urgent services of repairing to customers.
•      Seting up specialized storage warehouse for repairing: establishing specialized storage
•      During maintenance time, post-sale service is carried out for examining products every half a year in order to discover the problem timely.
•      Maintenance staff must obey 4 principles (punctuation, right person, right address and right item) of the maintenance implementation
•      Positively receiving supervision from customers; After the maintenance staff finishes maintenance, customers will confirm their level of satisfaction.
•      Time for replying customer’s call: customers require a demand by the telephone, the company will reply within 01 hour and offer solution.
•      Time for supplying services at place: for products in guarantee period, it is imposible to guide to deal with a problem through the telephone, we will meet service at place based on the time as committed.